West Bend Auto Repair

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At Auto Safety Center, we value our reputation and encourage our clients to write Reviews! Please read here for comments made by actual West Bend and beyond customers about our auto mechanics and the auto repair services they have rendered for our clients! 

5

Fast and friendly! Scheduled an oil change and was in and out in less than an hour.

4

5

I was looking for a mechanic that will not only do the normal scheduled maintenance but will also give advice on other areas that should be addressed. I think I found what I was looking for.

5

Reliable and honest car repair shop.

2

Went here for an inspection to find out what was causing a cylinder 2 misfire on a 2010 Tiguan. They did the usually swapping around plugs and a compression test. Found #2 intake valve to be leaking. Recommended an engine cleaning and oil system cleaning, however the oil change needs to be done as well which was left out. So the oil change that was quoted at $100.99 was done at $153. The extra charges were for the filter and a new drain plug w/gasket, which we do for free at Valvoline for anyone needing a new plug. Updated: I was made whole for the oil change that was left out of the initial quote, so plus one for actually making it right. I am also glad I did not have the spark plugs and ignition coil packs replaced here as they wanted $660, I paid $211 for parts and it took me 8 minutes, so not really sure what the hourly rate is there but $450 in labor for a job that takes maybe ten minutes is honestly just insane. I feel bad for anyone that doesn't realize how easy of a job some things are and how much they will be overcharged for it.

Follow Up: Thank you for taking my call and the feed back! I am excited that you felt this correction is fair. I look forward to seeing you in the future at Auto Safety Center. Thanks Again, Mike. Hello Sam, my name is Michael and I am the manager here. Brian discussed your situation with me and he acknowledged the miscommunication and I authorized a refund of $68.15 on the 24th of October to compensate you. We are not perfect but we do stand up when we make a mistake. I am disappointed to see this review and would love an opportunity to correct this further if we need to. I am going to call you but feel free to call me at 262-334-7241 if I can"t reach you.

- Auto Safety Center
5

A great place with friendly and knowledgeable mechanics who get the job done fast. I would definitely recommend this shop.

5

I love these people! Every single one was friendly, attentive, caring, and helpful. Not even aware I had lost my long trusted car guys, Scott & Curt, I could not have asked for a better first experience with this crew. Vince took his time explaining the transition, giving me full confidence this business was a carefully selected choice to take the reins. I ended up having a full spectrum auto experience in a matter of days, learning my old car was no longer safe to drive, finding a new-to-me car, and getting it inspected by them prior to purchase. From Rebecca and Vince talking me through the pros and cons of the newer car I was interested in, to Ryan, the mechanic, spending extra time with me after his inspection of the car, answering all of my questions, I felt like I had a real partner in my decision making. They made it SO easy! And it's a big bonus for me knowing they have shuttle service if I need it. I did need it, and she was the best. I'd recommend everyone use the shuttle service once just to get a good history from her of this wonderful company, and her role as service inspector as well. I am so grateful I can still feel 100% confident I can trust my car crew.

5

Top notch, family owned. This is your place, don’t bother with anyone else!

5

Very friendly, have used them once before. They know you by name. Had 4 new tires put on the wife's 14 ATS Cadillac and alignment. Everything is good.

Thanks Lucille!

- Auto Safety Center
5

I am extremely happy with the service I received having a full brake job. Scott was informative and very helpful

Auto Safety Center is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Auto Safety Center (262) 334-7241, Auto Safety Center - Cedarburg (262) 375-4717 if you have any issues in accessing any area of our website.