West Bend Auto Repair

Love this place and the staff! Very professional service and ease of making repair appointments. Had my vehicle here last month for an oil change and overall safety inspection. Then had it towed in for a coolant leak this week and had nothing hit the BEST treatment. Loaner car made it easy to get to work, while the technicians diagnosed the issue with my thermostat housing. Replaced and fixed all in 1 day! Definitely making this my new GO- TO service center for all car maintenance needs. I cannot express how much I appreciate Kris and his service team for all of their assistance, professionalism and top-notch work. I was given communication every step of the way and advised of an error on the part I replaced over the weekend. Will be coming back for the foreseeable future and referring people to this location and beyond! Great work!

Made an appointment for an oil change and they got me in right on time. It took a little longer than the 30 minute appointment. Brent reviewed my car and pointed out an alignment problem that had affected my tires! Thanks Brent.

Thorough!!! Friendly!

Great service as always. While waiting I observed staff interacting with a variety of customers in a very professional manner including overcoming a language barrier to make sure the customer was getting the correct services.

Prompt service. Did a safety check on all the mechanicals and recommended services to be done on a used car purchase. Did not mention that the battery was 6 years old

Service and pricing with auto safety has always been excellent! I get my oil changed every 5000 miles and have always had my tires rotated, in the past at my cost. I purchased tires from auto safety knowing that my tire rotations would be complementary. But I find that they don’t rotate them When asked even though the quote says that the tires come with a free rotation every 5000 to 7000 miles. I was disappointed, they did not rotate them, states on the invoice wasn’t needed. I’ve never seen that note on an invoice when I was paying for the rotation.

Prompt excellent work on routine LOF for my Mustang GT. Balance was off a bit on new tires that Auto Safety installed two months ago. They willingly rebalanced. Courteous desk staff.

I had such a great experience with my oil change today. The team was friendly, professional, and made everything quick and easy. I’ll definitely be coming back!

Personable and friendly, clear communcation and also knowledgable and outstanding customer service. I've been pleased after every visit.