The gentleman I talked with on the phone to set up the appointment was very knowledgeable regarding my year, make, and model vehicle and the specifics necessary for an alignment. When we arrived they were a little behind but very cordial. They have a nice clean waiting area with refreshments and a separate play area for children. They even offered me a complimentary loaner vehicle so I could get to my appointment on time. There was a little confusion about the cost/payment, but they honored what I was quoted over the phone. All in all a nice experience... felt like we were well taken care of.