I went there because of the reviews online that were positive but found out they do not know what they are doing! I told them I had recently bought the car used and needed them to look at the brakes, do an alignment, an oil change and generally look over the car for other repairs nessesary. They called me to tell me I needed a coolant flush/replacement, replace transmission fluid, new spark plugs, some sort of air induction work then they would do the brakes and the oil change. I got an email outlining the costs that would be over $1,800, I paid $4000 for the car, and that did not include the alignment or oil change! I sent them a responce to do the brake fluid, brake maintance, oil change and alignment. What they did was the all the fluids for a bill in excess of $750, I was in for aprox $280 only. I ended up negotiaing to $500. Then out of the shop 10 miles the rear left brake was smoking so bad it seemed on fire. I had to go back because they had failed to fix/adjst or check thier work. I called and they said they would fix the work right away, which they did. When I got home I was just checking other things and realized the bright lights and regular lights on the driverside were switched so that when the lights were activated one of each would go on. I then switched the leads, took about 30 seconds. Durring this work I found out that the hood brace was missing. Not sure if this was like that when I bought it or they just did not check or work under the hood to notice . All in all stay away from this group!
Hi D, I am very disappointed in your service experience and clearly from the other reviews we did not meet your expectations. I have high standards and expectations for my business and we failed to meet those as well. I have reached out to you and trust we will come up with a suitable resolution when you call me back. Talk to you then- Joe.
- Auto Safety Center