Very nice family business. Had great service from them for about a year (primarily oil change/tire rotation/other minor). Chris was great, but no longer employed here. A couple concerns I have experienced with Auto Safety worth sharing; 1) After an oil change and tire rotation awhile back, they told me I needed repairs to my front suspension and the brake pad/ calipers needed to be replaced. Total estimate $1100...very fair price for the work communicated. Then went to TWO other mechanics and was told by both my suspension was fine, and the brake pads were wearing but had life remaining. 19,000 miles later, I had my brake/calipers replaced. Now, 27,000 miles later I was told again my suspension has no issues! 2) Even though I lost trust with them through prior experience, I recently went back for an oil change (their coupon special is hard to bypass) and tire rotation. I left with four different psi in my tires ranging from 33 to 38 psi! That wide of a variance is unacceptable. Unfortunately, I will not make the 30 minute drive to West Bend for an oil change any longer.
Hi David, I am disappointed to hear this. I have left a voicemail for you and am confident we can find a suitable way to make this up to you when you return my call. I want to make things right. - Joe
- Auto Safety Center North