The work was done well and on time/budget. I know that it was only my truck, but the guy that brought it out of the shop got the door panel and steering wheel filthy. It would be nice if there was some effort to prevent this since I am planning to bring in my BMW soon.
Tim it was great to talk to you on the phone today. I am relieved to know we didn"t scare you away with a fundamental oversight :( I appreciate your honest opinion because if we are unaware of an issue how can we ever correct it. As per our phone conversation, grease has many benefits for a vehicle but NOT on the door panel or on the steering wheel. We have procedures in place that should have been followed, again a fundamental mistake on our part. We are very happy to hear it cleaned right up, but regret that you had to spend your time doing it. As I mentioned we will send you a gift certificate for a professional interior detail on us, for the inconvenience.
- Auto Safety Center