Went here for an inspection to find out what was causing a cylinder 2 misfire on a 2010 Tiguan. They did the usually swapping around plugs and a compression test. Found #2 intake valve to be leaking. Recommended an engine cleaning and oil system cleaning, however the oil change needs to be done as well which was left out. So the oil change that was quoted at $100.99 was done at $153. The extra charges were for the filter and a new drain plug w/gasket, which we do for free at Valvoline for anyone needing a new plug. Updated: I was made whole for the oil change that was left out of the initial quote, so plus one for actually making it right. I am also glad I did not have the spark plugs and ignition coil packs replaced here as they wanted $660, I paid $211 for parts and it took me 8 minutes, so not really sure what the hourly rate is there but $450 in labor for a job that takes maybe ten minutes is honestly just insane. I feel bad for anyone that doesn't realize how easy of a job some things are and how much they will be overcharged for it.
Follow Up: Thank you for taking my call and the feed back! I am excited that you felt this correction is fair. I look forward to seeing you in the future at Auto Safety Center. Thanks Again, Mike. Hello Sam, my name is Michael and I am the manager here. Brian discussed your situation with me and he acknowledged the miscommunication and I authorized a refund of $68.15 on the 24th of October to compensate you. We are not perfect but we do stand up when we make a mistake. I am disappointed to see this review and would love an opportunity to correct this further if we need to. I am going to call you but feel free to call me at 262-334-7241 if I can"t reach you.
- Auto Safety Center North