Customer Benefits

Customer benefits you will experience when doing business with Auto Safety Center:

Auto Repair Shop AaronWe get excited about offering you great service! Auto Safety Center West Bend WI auto repair shop

Our mission is to make you happy. We want you to feel that you received top value from our services. We ask for your feedback with our quick online satisfaction survey after every job and immediately deal with any concerns.

Our 3-bay shop allows us to offer quick auto repair services at the best price possible. Our multi-bay, highly efficient shop gives us the edge in providing top quality workmanship with less waiting for you.

We serve you Monday through Friday from 8am to 5pm and Saturday 8am - 2pm. Now that's amazing!

Finding a competent auto technician need not be a matter of chance. Much of the guesswork has been eliminated, thanks to national program conducted by the non-profit National Institute for Automotive Service Excellence (ASE).

Office Shop Door Open

The ASE is a non-profit organization dedicated to improving the quality of automotive service and repair. ASE's main function is to test and certify technicians and auto industry specialists.

ASE tests and certifies automotive professionals in all major technical areas of repair and service. With nearly 400,000 currently certified professionals, the ASE program is national in scope and has industry-wide acceptance and recognition. ASE-certified professionals can be found at every type of repair facility, from dealerships, service stations, and franchises to parts stores, independent garages, and even municipal fleets.

The certification process includes a series of tests, conducted twice a year at various locations across the country, which measure a technicians' knowledge and skills necessary for competent job performance. There are two certification levels, 'ASE-Certified' and 'ASE-Certified Master', which are awarded based on the type and number of tests passed.

Customer Lounge

More ASE Certification information on the ASE website.

  • ASE Certified Service Advisors

Our ASE Automobile Service Consultants are trained and tested on communications, customer and internal relations, vehicle systems knowledge, sales skills, and shop operations. These customer relationship professionals work hard to deliver high quality customer service.

  • BBB Accredited Business

Auto Safety Center has been a BBB Accredited business since 2009. This means it supports BBB's services to the public and meets BBB Accreditation standards. Auto Safety Center has a BBB Rating of A on a scale from A+ to F.

View Auto Safety Center’s BBB Reliability Report

Kids Area

  • Convenient Customer Shuttle

If you need to be picked up or dropped off at your home or office, call us - we will make it happen. Plus we offer free pickup and delivery. Now that's convenient!

  • Complimentary Loaner Car

Can’t be without your wheels? We have a free loaner car for your convenience, because when your vehicle is in the shop, we know your life doesn’t stop.

  • Early Bird Check-in

Need to drop off your vehicle outside our operating hours? No problem with our early bird drop off form. Print and complete the form at home, park your vehicle at our shop, leave the form in your vehicle, and place your keys in the mail slot in the office door.

  • Extended Warranty Repair Center

We accept most extended warranty plans. We are your dealership alternative.

  • Family Owned Business

Auto Safety Center is a family owned and operated business. Owners Joe and Jessica Valind work in the business right along with their awesome staff. Come check us out, we’ll make you feel like part of the family too.

  • Fast, Friendly Service

Auto Safety Center has provided high quality, guaranteed automotive repairs in West Bend, Wisconsin since 1965. They are an independently owned and operated full service auto repair facility. Owners Joe and Jessica Valind and their friendly employees use the latest diagnostic equipment to guarantee your vehicle is repaired and serviced properly and in a timely fashion. A fully equipped 3 bay auto repair shop allows for quick, efficient repairs.

  • High Quality Parts

We use high quality parts and products that preserve or enhance your vehicle's performance and reliability.

  • High Tech Shop

You get lower cost repairs from our latest high tech equipment and highly trained people. Better equipment allows us to accurately diagnose and repair your vehicle in the most efficient way possible. Less time, fewer mistakes, no unnecessary parts replacement provides greater value for you.

  • Honest and Accurate Service

Simply said, we guarantee honesty at Auto Safety Center each and every time. It’s just what we do.

“A good name is to be chosen rather than great riches, and favor is better than silver or gold.” Proverbs 22:1

  • NAPA National Warranty

We stand behind our work with the NAPA AutoCare Peace of Mind Warranty.

Please see our guarantee page for full details.

  • No Surprise Billing

You know up front what it will cost. We provide straight forward estimates and you are kept informed of any unforeseen problems or discoveries during the repair. All work and charges must be pre-approved by you. We guarantee no shocking surprises when you pick up your vehicle.

  • No Worry Guarantee

No hassle, no quibble guarantee. If it's not right, we will fix it. Problems happen so rarely that we usually go overboard in making up for your inconvenience. Some people are actually happy something went wrong! We aim for 100% satisfaction. More details about our auto repair guarantee.

You expect quality workmanship. This means getting the work done correctly with no bothersome comebacks. Our commitment to excellence in service quality is second to none. We employ ASE Certified Technicians and Service Advisors, the top people in the industry, we use the very best equipment, and we install the highest quality parts in your vehicle.

  • Same Day Service

That's right! On most jobs we will have your car back the same day. Now that's service!

  • Service to Rave About

Our customers LOVE to recommend us to their friends and DO so quite frequently.

  • Straight Forward Advice

Our philosophy here at Auto Safety Center is “to look out for the interest of our customers first”. Our Service Advisors will always give you straight forward advice that is morally sound and non technical. The more you know, the better decision you can make regarding your vehicle. We are here to serve you.

“Let each of you look not only to his own interests, but also to the interests of others.” Philippians 2:4

  • Warranty Approved

Your vehicle still under new car warranty? No need to return to the new car dealership. We do servicing and maintenance work that meets or exceeds warranty requirements. We can also notify you of factory recall bulletins and warranty notices. We honor most extended warranties. Some warranties require you to return to the manufacturer's dealer for warranty repairs. If you’re not sure, we’ll help you out.

  • Warranty Maintenance Program

We have a complete online profile of all Import and Domestic vehicle maintenance service schedules. We can help you meet all manufacturer warranty maintenance requirements.